Terms and conditions

1. About these Terms

These Terms govern your access to the Seaways (K) Ltd vehicle marketplace, quotation tools, customer account and related online services. ?We?, ?us? and ?our? mean Seaways (K) Ltd. ?You? means the person or organisation using the services.

Read these Terms before instructing us. If you act for another person or a business, you must have authority to do so. A written quotation, purchase mandate or service agreement may set additional terms for a particular transaction. These website Terms do not replace that agreement or mandatory legal rights.

2. Definitions

A listing describes a particular vehicle; a catalogue entry describes a model or specification and does not mean that a vehicle is in stock. An estimate is an indicative calculation. A quotation identifies the proposed services, costs, assumptions and validity period.

An auction mandate is your express instruction specifying vehicle requirements and a bidding limit. Landed cost means the costs expressly included in your quotation. An online order status alone is not proof of purchase, ownership, cleared payment or delivery.

3. Eligibility and acceptable use

You may browse general information without an account. To enter a transaction, you must be at least 18 and legally able to contract, or properly authorised to act for the buyer. Give accurate contact and identity information and tell us about material changes.

Do not impersonate another person, submit fraudulent payment evidence, access another customer?s documents, introduce malicious files, disrupt the website or use it unlawfully. Automated access must not interfere with the service or infringe supplier rights.

4. Our role and service scope

We assist with vehicle sourcing and importation, quotations, customs clearing, shipment coordination and delivery to the extent agreed for your order. Our role as seller, sourcing agent or logistics provider must be identified in the transaction documents.

Auction houses, sellers, inspection firms, shipping lines, insurers, banks and public authorities perform their own functions. Their documents and conditions may govern the relevant part of a transaction. We remain responsible for our own obligations under your agreement and applicable law.

5. Vehicle listings, photographs and availability

Auction details come from external suppliers and may change between updates. Listings are subject to confirmation of availability, condition and sale status. Confirm local stock with our team before travelling for a viewing or making a payment.

Photographs may not reveal every defect. Images enlarged using AI are labelled and are not a substitute for original photographs or inspection. Verify mileage, equipment, grades and condition against the auction sheet or inspection documents before authorising a purchase.

6. Prices, exchange rates and estimates

Auction guide prices are not guaranteed winning bids or full landed costs. KES conversions use the configured rate and may be rounded. If no approved conversion is available, a listing may display its source-currency price or invite you to request a quotation.

Calculator results and catalogue reference values are not customs assessments or binding invoices. Exchange rates, auction results, freight, insurance, taxes and customs valuation can change the total. Your quotation should identify currency, rate, inclusions, exclusions and validity. Further commitments beyond your instructions require your authority.

7. Quotations and order confirmation

Check the vehicle, services, destination, currency, payment schedule and delivery assumptions before accepting a quotation. Tell us promptly if anything is unclear or incorrect. Keep copies of the quotation and agreed written amendments.

An enquiry, estimate or online order does not by itself reserve a car, authorise a bid or conclude a purchase. The applicable written agreement and our confirmation explain when an order is accepted and which conditions must first be met.

8. Auction instructions and purchases

We require express authority before bidding or committing to a purchase for you. Your instruction should identify the vehicle or criteria, maximum bid, budget and conditions. Asking for information does not authorise a bid.

Auction rules may make an authorised winning bid binding and may impose cancellation or storage charges. Relevant conditions should be explained before you authorise participation. A successful bid cannot be guaranteed, and a higher bidding limit requires your further instruction.

9. Condition, inspection and import eligibility

Used vehicles may have wear, repair history or defects. Review the auction sheet, inspection information and any agreed condition requirements. Any warranty must be expressly identified in your transaction documents; a catalogue description does not create a manufacturer warranty.

Import eligibility, inspection, registration and tax treatment depend on the vehicle and the rules in force at the relevant time. The responsible authorities make their own decisions. A model year or website calculation alone is not confirmation of eligibility.

10. Payments and transaction verification

Pay only using instructions confirmed by Seaways for your order. Check the beneficiary and reference. Verify changed payment details through an established contact before sending funds. We will not ask for your banking password, PIN or one-time security code.

A screenshot or uploaded proof does not confirm that funds have cleared. Payments remain subject to verification and reconciliation. Applicable provider fees and conversion costs should be identified. Contact us with your order and transaction references about a delayed, declined, duplicated or incorrectly allocated payment.

11. Cancellations, changes and refunds

Contact us promptly to cancel or amend an instruction. Available options depend on the stage reached, your agreement, relevant supplier conditions and statutory rights. An authorised auction purchase or shipping instruction may already involve third-party commitments.

We will explain the basis for any proposed deductions or non-recoverable costs. These Terms do not impose a blanket no-refund policy or remove a cancellation or refund right provided by law. Approved refund amounts, methods and expected processing times should be confirmed in writing.

12. Shipping, clearing and delivery

Sailing dates, arrivals and delivery windows are estimates unless expressly agreed otherwise. Ports, shipping lines, inspections, customs processing and events outside reasonable control may affect timing. Tracking reflects the latest information available to us and may not be a real-time location.

Provide requested identification, ownership and clearance documents within agreed times. Storage, demurrage, handling and changed delivery costs should be explained with their basis. Your agreement should identify who bears each charge and when responsibility for the vehicle transfers.

13. Transit risk and insurance

Confirm whether marine or transit insurance is included, what it covers and when it begins and ends. An insurance enquiry or premium estimate does not create cover. The policy and confirmation issued for the shipment govern cover and claims.

Inspect the vehicle at handover and promptly report suspected damage, loss or discrepancies. Retain photographs and documents and follow applicable notification requirements. Nothing here limits a remedy that cannot lawfully be excluded.

14. Accounts, security and documents

Protect your password and verification codes and tell us promptly about suspected unauthorised access. We may request proportionate identity or authority checks before releasing private documents or acting on sensitive instructions.

Only upload relevant documents that you are entitled to provide. Do not submit malicious content, executable files or another person?s private information without lawful authority. Keep independent copies of contracts, invoices, receipts and ownership documents.

15. Privacy and communications

We process information for enquiries, accounts, quotations, orders, payment reconciliation, logistics, security and applicable legal obligations. Relevant information may need to be shared with providers and authorities involved in your instruction, subject to applicable data-protection requirements.

Our privacy notice explains data handling. Contact us about access, correction, objections or other applicable data rights. Service communications concern your requests and orders. Marketing communications, where used, should provide an appropriate way to opt out.

16. Website content and third-party services

Our design, software, text and original materials belong to us or their licensors. Use the website for legitimate personal or business enquiries. Commercial reuse of protected materials requires the relevant permission.

External websites, suppliers and payment providers have their own terms and privacy practices. Maintenance, security incidents and supplier outages may interrupt features. Report inaccurate information so we can investigate it.

17. Responsibilities and legal rights

Each party remains responsible for the obligations it agrees to perform. Provide complete instructions and accurate information. We must perform our agreed services with the care required by applicable law and the transaction agreement.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including mandatory consumer protections, or limits responsibility for fraud where prohibited. Liability must be assessed under applicable law and the facts of the transaction.

18. Complaints and dispute resolution

Contact us with your name, order or quotation reference, the issue and the outcome you seek. Send supporting documents through a secure channel. We will investigate and communicate the next steps.

A supplier may have a relevant complaints procedure. These Terms do not require you to give up statutory complaint, regulatory, consumer-protection or court remedies. Kenyan law governs these website Terms, subject to any mandatory rights that apply.

19. Changes, suspension and general provisions

We may restrict online access where reasonably necessary for security, fraud prevention, compliance or misuse. Account suspension does not automatically cancel an existing contract or remove accrued rights and obligations.

We may revise these Terms and will display the updated date. Material changes affecting existing transactions must be addressed under the agreement and law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.